PaidTrial only
Freshservice
IT service desk from $19 an agent a month, with a free trial.
Verdict
Freshservice's pricing page lists Starter at $19 an agent a month, Growth at $49, and Pro at $99, all billed annually. Each says try it free. We did not find the trial length. Enterprise is custom. An AI copilot add-on shows $29 an agent a month.
- Who it is for
- IT teams pricing a service desk per agent.
- Free tier
- Try it free is on each paid plan. Trial length was not in the text we saved. A lasting free plan was not stated. Checked 14 Oct 2026.
- Pricing note
- Starter $19, Growth $49, Pro $99 per agent per month, billed annually. Freddy AI Copilot add-on $29 per agent per month. Enterprise is contact-us.
- Categories
- PSA and ticketing
- Last verified
- 14 Oct 2026
- Ownership
- Independent of this directory. Sold by Freshworks.
What holds up
- Three plan prices are printed.
- The unit is per agent.
What to watch
- Trial length was not stated.
- Annual billing is the price we quoted.
Alternatives
Other tools in this directory that do related work. Same ordering rules. A different job is called out in the verdict, not hidden.
- HaloPSAPSA for MSPs, with a 30-day trial and no printed price.
- Jira Service ManagementAtlassian IT service desk. The pricing page title says free and paid plans.
- ConnectWiseMSP platform covering PSA, RMM, remote access, and backup.
- SyncroRMM and PSA priced per technician, with the monthly numbers on the page.