FreemiumFree tier checked
Help Scout
Support desk with a free plan for 5 users and printed paid prices.
Verdict
Help Scout's pricing page says the Free plan gives you 5 users, 1 Inbox, and 1 Docs site, and that free accounts do not need a payment method. The paid cards list Standard at $25 per user a month, Plus at $45, and Pro at $75, next to a monthly/annual switch marked 16%. This listing does not invent a second monthly price. A trial of Standard or Plus is 15 days, no credit card. AI Answers has a separate 3-month trial, then $0.75 per resolution.
- Who it is for
- Small support teams that want a free starting inbox and a printed upgrade price.
- Free tier
- Free plan: 5 users, 1 Inbox, and 1 Docs site. No payment method. A 15-day trial of Standard or Plus needs no credit card. Checked 14 Oct 2026.
- Pricing note
- Cards show Standard $25, Plus $45, and Pro $75 per user a month, beside a monthly/annual switch marked 16%. AI Answers is $0.75 per resolution after a 3-month trial.
- Categories
- PSA and ticketingFree checkers
- Last verified
- 14 Oct 2026
- Ownership
- Independent of this directory.
What holds up
- The free plan's user and inbox limits are stated.
- The 15-day trial says no credit card.
What to watch
- The page does not print a separate monthly and yearly pair for the three main prices.
- Pro is a demo, not the self-serve trial.
Alternatives
Other tools in this directory that do related work. Same ordering rules. A different job is called out in the verdict, not hidden.